Shipping policy

At our company, we are dedicated to providing our valued customers with the highest level of service and satisfaction. To ensure this, we process orders promptly, typically within 1 to 3 business days before shipping. For customized orders, we go above and beyond to ensure that our craftsmen finalize the product to your satisfaction after payment is received. Our commitment to quality means that luxury items such as our ties may take up to 2 weeks to complete, but we also offer in-stock items that are shipped right away.

Once your order is processed, we will send a confirmation email along with all relevant shipping information. A second email with a tracking number and link will be provided once the order has been shipped. In the event that there are any issues with tracking or delivery, we recommend contacting the courier first before reaching out to us. We want to ensure that your order arrives promptly and without any complications.

For our international customers, please note that you may be responsible for any inbound duties, taxes, and fees that may be incurred. As such, we advise that you pay these directly to your local carrier or government. At our company, we value our customers and are committed to providing a seamless and satisfactory shopping experience. We want to ensure that our customers are completely satisfied with their purchase and will go above and beyond to address any issues or concerns that may arise.